Refund policy
Last updated: June 2025
Our Promise
We want you — and your dog — to love your Barkbly™. If something isn't right, we'll make it right. No complicated forms. No frustrating back-and-forth. Just a straightforward fix.
30-day free returns. No questions asked.
What Can Be Returned
To be eligible for a return:
- Item must be returned within 30 days of delivery
- Item must be in its original or gently used condition
- You must have proof of purchase (order number or confirmation email)
We accept returns on both used and unused items. If you took it on a walk and it didn't work for you — that's completely fine. That's what the 30 days are for.
What Cannot Be Returned
- Items returned after 30 days of delivery
- Items that have been significantly damaged due to misuse
- Gift cards
How to Start a Return
- Email us at hello@barkbly.com with your order number and reason for return
- We'll send you a prepaid return shipping label within 1–2 business days
- Pack the item securely and drop it off at any USPS location
- Once we receive and inspect the item, your refund will be processed within 3–5 business days
Refunds
Once your return is received and inspected:
- You'll receive an email confirmation
- Your refund will be issued to your original payment method
- Refunds typically appear within 3–7 business days depending on your bank or card provider
We do not charge restocking fees.
Exchanges
Want a different color or pack size? We're happy to exchange.
Email us at hello@barkbly.com with your order number and what you'd like instead. We'll sort it out quickly.
Damaged or Defective Items
If your Barkbly™ arrives damaged or with a defect, we want to know immediately.
Email us at hello@barkbly.com with:
- Your order number
- A photo of the damage or defect
- A brief description of the issue
We'll send a replacement at no cost to you — no return required in most cases.