Privacy policy

Last updated: June 2025

Who We Are

Barkbly™ is an online retail store selling pet accessories direct to consumers. When you visit our website or make a purchase, we collect certain information about you. This policy explains what we collect, how we use it, and what your rights are.

If you have questions, email us at hello@barkbly.com

What Information We Collect

When you visit our site:

  • Browser type and version
  • Pages you visit and time spent on them
  • Referring website or search term
  • Device type and operating system
  • IP address and general location data

When you place an order:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely — we never store full card details)
  • Order history and purchase details

When you contact us:

  • Name and email address
  • Any information you choose to share in your message

When you sign up for emails:

  • Email address
  • Name if provided

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your questions and support requests
  • Send promotional emails if you opted in (you can unsubscribe anytime)
  • Improve our website and product offerings
  • Prevent fraud and protect our customers
  • Comply with legal obligations

We do not sell your personal information. Ever.

How We Share Your Information

We only share your information with third parties when necessary to run our business:

  • Shopify — our ecommerce platform that powers our store
  • Stripe / PayPal — payment processors who handle transactions securely
  • Shipping carriers (USPS, UPS, FedEx) — to deliver your order
  • Email marketing platforms (e.g., Klaviyo) — to send emails you opted into
  • Analytics tools (e.g., Google Analytics) — to understand how our site is used

All third parties are required to protect your data and may only use it for the specific purpose we share it for.

Cookies

We use cookies to:

  • Keep items in your cart
  • Remember your preferences
  • Understand how people use our website
  • Serve relevant ads on other platforms

You can disable cookies in your browser settings at any time. Some features of our site may not work properly without them.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, email us at hello@barkbly.com

Data Retention

We keep your order information for as long as necessary to fulfill legal and business obligations — typically up to 5 years. You can request deletion of your account data at any time by contacting us.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the date at the top of this page. Continued use of our website after changes means you accept the updated policy.

Contact Us

Barkbly™
📧 hello@barkbly.com
🌐 www.barkbly.com